Ordering a Repeat Prescription




Patients using SystemOnline


Order your repeat prescription online at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



NHS Sussex POD (Prescription Ordering Direct) service is now closed.

There are, however, several alternative ways to request your medication, these include:

Using the NHS App

You can download the NHS App on to any smartphone and use your NHS number and other personal details to sign in.

Setting up online access

Or authorising someone you trust to set up access so they can request prescriptions on your behalf. A member of our reception or admin team can help arrange this.

Coming into surgery

To make a face-to-face request or arranging someone you trust to do this on your behalf if they have your details and know the medication you need (our Pharmacy Team are based on the second floor).

Putting a paper request into the surgery

There is a grey post box on the wall outside the surgery for 24-hour access. Again, someone else can do this on your behalf, or you can post your request into the surgery.

As your GP practice, our priority is make it as easy as possible for you to request your medication.

Please continue to request your medication 7 days before you run out to allow us time to process your prescription.

You can find out more about the closure of the POD telephone service on the NHS Sussex website. A paper copy of this information is available at the surgery if you need it.

POD service is run by NHS Sussex and therefore the decision of its closure has come from the local NHS board and not from the surgery.

If you would like to speak to someone about the POD service, please contact NHS Sussex on:

If you have any concerns that you wish to discuss with us, please call our Pharmacy Team between 10am and 4pm on 01273 588200 and select option 1. The team will be happy to answer any questions you have and help to find a solution that best suits you going forward.


How long will it take?

Please request a repeat prescription 7 days before you are due a new one.


What if I run out?

Please call our pharmacy team on 01273 581999 to discuss this with them. They may be able to help.

If you find out you have run out of medication when the surgery is shut you can request from the pharmacy.


Can I make a request over the phone?

We cannot take prescription requests over the phone.

We like to review medication every few months, so you may be asked to see your doctor for your next prescription.