Our Appointment System

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View our new patient leaflet here!

HOW TO: Video guide on how to request an appointment with us online

HOW TO: Video guide on how to book an appointment using a booking link we've sent you

Booking an appointment

From Monday 2nd February 2026 onwards, we are encouraging all of our patients, where possible, to request appointments with us through our website. On the home screen, you will see a banner (as above), which once selected, will take you to a secure online request form. The form will ask you for some basic details about your condition and what you need. Once submitted, your request will be assessed by a GP to ensure that we give you the most appropriate appointment for your needs.

For patients who are not able to use the online request forms, you can of course still contact us by telephone or come in and speak to our Reception team who will be happy to help you.

If you are unable to contact us online, please phone the surgery on 01273 588200. Where possible, we recommend that you try to see the same Doctor and we will always try to arrange this, but unfortunately it is not always possible and you may need to see someone different.

The telephone line is open from 8am to 6pm Monday to Friday (except Bank Holidays)

We are also open for other appointments, and if you are given an appointment outside of the above hours, you may be asked to ring the doorbell which is to the right of the main entrance. View surgery hours visit our opening times page.

GP Training

Seven members of our GP Team are GP Trainers. This means that we can have up to seven GP registrars working in the surgery at any time. They are experienced hospital doctors who are seeking a career in General Practice. They have longer appointments and have proved very popular over the years with all of our patients. This also means that the GP Trainers will lose some of the above sessions each week for teaching.

Our Telephone System

Our main surgery telephone number is 01273 588200 and the line is open from 8am to 6pm, Monday to Friday. As with many surgeries, the first hour of the working day can be very busy on the phones. We would encourage our patients to contact us outside of this time where possible – appointments are given based on clinical need and not on a first come, first served basis.

When you call our number, you will first hear a greeting message. Sometimes we may change this message if we need to let you know of any important changes to our system. After this, you will be presented with a menu of options from which to select as follows:

1. Prescriptions – open from 10am to 4pm - prescription enquiries and medication queries
2. Admin – open from 12 noon to 4pm - for ongoing referrals, private reports, ongoing sick notes or any other administrative questions
3. Appointments - open from 8am to 6pm - to speak to a Receptionist about an appointment or to receive a text message with a link to the online request form
4. Home Visits - open from 8am to 6pm - Please call for Home Visit requests as early in the day as possible.
5. Test Results – open from 2pm to 4pm – to ask what the results are of a recent test you’ve had here
6. General Enquiries - open from 8am to 6pm - For when none of the above options apply

Our Reception team generally rotate between taking calls and helping patients on the front desk. When you call us, you may be placed in a virtual queue whilst waiting for a Receptionist to be available to answer your call. If you would prefer, you can opt to not wait in the queue and instead request an automatic system call back once you have reached the front of the queue. If the call is not answered immediately on the first attempt, the automated call back service will attempt to call you three times in total. If all calls are missed, you will have to contact the surgery again.