Upgrade of Telephone System

 

BACK TO MAIN INDEX

 

We are delighted to let patients know that our telephone system was successfully upgraded on Thursday 5 August 2021.

Receptionist on the phone

When phoning the surgery you will now be presented with a menu which offers patients 6 different options to choose from:

  • Option 1 - Prescription Line for prescription ordering, medication queries etc
  • Option 2 - Secretaries Line - for queries regarding on-going referrals, private reports, on-going sick notes and other administrative queries (available 10.00am - 4.00pm Monday to Friday)
  • Option 3 - Appointments Line 
  • Option 4 - Home Visits Request Line 
  • Option 5 - Results Line (available 2.00pm - 4.00pm Monday to Friday) 
  • Option 6 - Anything else

When choosing Option 3 for the Appointments Line, after the initial greeting message you will be informed of your current position in the queue and will be given the option to request an automatic call back when you reach position 1 in the queue. Please note that this will be a system generated phone call which will call you on your specified telephone contact number when you reach position number 1 in the queue.

We will continue to monitor the phone system usage over the coming weeks and months and will make changes as necessary to the operation of the system. 

Thank you for your patience and understanding throughout this time. 

Published: Aug 8, 2021